Getting in touch

Practice hours are 
Monday - Friday
8am until 5.30pm

Phone: (04) 939 9393

Fax: (04) 939 9390

 

75 Ottawa Road
Ngaio
Wellington 6035

 

2017 Flu Vaccinations.
Please make an appointment
to see the nurse.

 

 

 

Code of Health and Disability Services

The Ngaio Medical Centre upholds the patients right to complain. We hope to treat complaints seriously and wish to respond promptly and fairly. Every complaint is an opportunity to look carefully at how we do things and to see if we can improve the way we provide health care. We aim to achieve a mutually satisfactory conclusion and, where appropriate, take action to ensure the situation does not arise again. It is helpful if complaints are received as soon as possible after the event. They can be received in writing, by telephone or in person.

The complaints process is confidential. However, details may be required so that it may be properly investigated. If a patient is unhappy about how they have been treated they may take the concern directly to the person who provided the service. If one is still not satisfied or one does not feel able to talk to them one is invited to talk to, or write to the person responsible for overseeing satisfactory resolution of complaints. Our complaints officer is Lucy Hollister. She will assess the complaint, decide what action should be taken and communicate on how best to resolve the issue.

Everyone using a health or disability service has the protection of the Code of Health and Disability Services Consumer's Rights and the Health Information Privacy Code. Copies of both Codes are available for you on request.

The Health and Disability Commissioner can be accessed through their website  www.hdc.org.nz or Phone: 08001108002233. Other useful websites are The Medical Council of New Zealand www.mcnz.org.nz  and The Ministry of Health www.moh.govt.nz  Human Rights Commission www.hrc.co.nzTheir infoline is 0800496877

A confidential, free and independent Advocacy Service, provided under the Health and Disability Act, 1994, can also be accessed. Phone: 0800 423 638. Fax 0800 2787 7678.

Pamphlets on both these agencies are available from the receptionist.

As part of the Cornerstone requirements we also have a 'Discrimination Officer'. If there are any discrimination issues they can be directed to Dr Delany.